SUBMITTING ORDERS
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NEW ORDERS SUBMITTED: PLEASE WHEN SUBMITTING A NEW JOB, HAVE ALL THE INFORMATION NEEDED TO CREATE A JOB TICKET- NUMBER OF COLORS, SIZE OF ART, LOCATION OF ART AND COLOR/STYLE OF GARMENT(S). IF THIRD PARTY SHIPPING- PLEASE SUPPLY ADDRESS, BILLING ACOUNT NUMBER, AND IF UPS, ZIP CODE OF BILLING OF THE UPS SHIPPERS ACCOUNT NUMBER.
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THIS WILL HELP: US GET YOUR ORDER IN FASTER AND ART APPROVAL DONE IN A TIMLEY MANNER.
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A JOB TICKET WILL BE CREATED: AND SENT WITHIN 24-48 HOURS AFTER WE RECEIVE YOUR PURCHASE ORDER/WORK ORDER. IF YOUR COMPANY HAS A WAY TO SEND PURCHASE ORDERS, GREAT! IF YOU DO NOT, YOU CAN DOWNLOAD ONE OF OURS AND USE ACROBAT READER TO FILL IT OUT. DOWNLOAD HERE.
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NEW ART APPROVAL: UP TO 48 HOURS TO RECEIVE. IF YOU DO NOT RECEIVE ONE IN THAT TIME PERIOD, PLEASE EMAIL US TO MAKE SEE WHERE IT IS AT IN QUE OR IF THERE ARE ANY DELAYS WITH QUESTIONS.
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WE WILL NOT SEND: A VIRTUAL PROOF ON ANY RE-ORDER UNLESS REQUEST TO DO SO. THERE IS A NO CHARGE ON RE PROOFING IN 2024, HOWEVER THE JOB TICKET HAS THE IMAGES THAT CAN VERIFY THE DESIGN AND ALSO HAS THE INFORMATION OF ANY PREVIOUS PURCHASE ORDER, OR JOB TICKET NUMBER. RE ORDERS WILL GO STRAIGHT OUT INTO PRODUCTION WITH NO DELAYS. REPROOFING CAN DELAY YOUR JOB IF YOU HAVE A TIME SENSITIVE DUE DATE.
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2024- THIS YEAR WE ARE DOING 2 FOR THE PRICE OF 1- ALLOT OF DECORATION NOW INVOLVES YOUTH GARMENTS AND ADULT GARMENTS. THIS IS DEAL IS ONLY FOR 1 COLOR UP TO 2 COLOR DESIGNS. WE WILL DO 2 DIFFERENT SIZE ARTWORK TO ACCOMMODATE YOUTH AND ADULT ART SIZING FOR THE COMBINE TOAL RUN CHARGE. WE FEEL THE OVERALL APPEARANCE OF PROPER ART ON BOTH TYPES OF SIZING IS MORE VISUALLY APPEALING.
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HANDLING FEE: IS COVER EXPENSES NOT RELATED TO THE PRODUCT OR SHIPPING. INSTEAD, HANDLING FEES TAKE INTO ACCOUNT MORE OF THE FULFILLMENT PROCESS, INCLUDING THINGS LIKE: PRODUCT STORAGE COSTS. PACKAGING COSTS (INCLUDING SHIPPING MATERIALS) INSURING ACCURATE COUNTS IN AND OUT. BOX LABELS IDENTIFYING SIZES AND COUNTS INSIDE OF PACKAGE. AT ANY TIME WE CAN GO BACK AND TRACK BOXES TIMES AND DATES OF NAY PARTICULAR JOB. .A REMINDER WE DO NOT CHARGE FOR ANY MISC COLOR CHANGES ,SCREENS, DROP SHIPS. THIS IS NOT AN OPTION TO OPT OUT ON.
PRODUCTION TIME
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NEW ORDERS: PRODUCTION TIME IS NORMALLY 7-10 BUSINESS DAYS FOR SCREEN PRINTING AND 10-15 BUSINESS DAYS FOR EMBROIDERY FROM RECEIPT OF ART APPROVAL AND MERCHANDISE.
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ART APPROVALS: NEED TO BE RETURNED BACK WITHIN 48 HOURS TO KEEP YOUR JOB ON TRACK.
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FROM YOUR ORIGINAL SCHEDULED DATE: IF THERE IS ANY ART CHANGES, PRODUCT NOT IN HOUSE, MISSING PRODUCT, OR DELAY ON ART APPROVAL.YOU WILL HAVE 2 CHOICES.
1) A NEW DATE WILL BE ASSIGNED MEETING THE 7-10 DAY TURN AROUND TIME FROM GARMENT IN HOUSE AND ART APPROVAL.
2) APPROVAL OF ADDING RESERVATION FEE IF DECORATION TIME PERMITS.
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RE ORDERS: PRODUCTION TIME IS NORMALLY 4-8 BUSINESS DAYS FOR SCREEN PRINTING AND 7-12 BUSINESS DAYS FOR EMBROIDERY FROM RECEIPT OF ART APPROVAL AND MERCHANDISE.
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RE ORDERS TYPICALLY MOVE FASTER: IN THE PRODUCTION SYSTEM.
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FOR RE-ORDERS OR REPEAT JOBS: YOU WILL GET A JOB TICKET AND THAT ORDER GOES STRAIGHT INTO PRODUCTION.
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IT IS YOUR RESPONSIBILITY: TO CHECK WHEN YOUR PRODUCT WILL ARRIVE FOR YOU TO COUNT YOUR (X) AMOUNT OF DAY PRODUCTION WINDOW.
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(RE PROOF) ON RE ORDER: IF THERE IS NO CHANGES TO THE AT OR SIZING, WILL DELAY YOUR TIME FRAME.
RESERVATION FEE
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RESERVATION FEE: IS A EASE OF MIND THAT YOUR JOB WILL BE DONE BY A CERTAIN DUE DATE! IT IS MARKED PRIORITY IN OUR SHOP AND MOVED UP BEFORE ALL ELSE.
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$50.00 IS ALL THAT IT TAKES TO RESERVE: WITH NO ADDITIONAL PERCENTAGE FEES. RESERVATION DATES MUST BE APPROVED BY OFFICE, WE WILL ONLY TAKE 2-3 PER DAY AND IF DECORATION TIME ALLOWS IT.
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ALWAYS E-MAIL TO CONFIRM IF YOUR JOB CAN BE DONE BY THE DATE YOU NEED.
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WE DO RECOMMEND: A RESERVATION FEE IF YOU HAVE A CRITICAL IN HANDS DATE OR AN EVENT.
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WE WORK WITH A FLEX SCHEDULE: ON MOST JOBS, AND WE DO NOT GUARANTEE THAT WE WILL MEET YOUR DEADLINE. IF THERE IS NO HURRY OR RUSH, YOUR JOB MAY STILL GET DONE EARLIER THAN EXPECTED, OR MAYBE 1-2 DAYS AFTER THE JOB TICKET/PURCHASE ORDERS DUE DATE. THIS ALL DEPENDS ON THE DELAY IN GARMENT AND ART PROOFING.
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WE DO NOT FORCE YOU TO MAKE A RESERVATION: THAT IS BETWEEN YOU OR YOUR CUSTOMER TO COMMUNICATE AND SEE IF YOU WANT TO PAY THE RESERVATION FEE FOR EASE OF MIND AND GUARANTEE IN HANDS.
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IN 2023: WE SAW THE SYSTEM WORKED GREAT, MOST OF THE RESERVATION GOT DONE 3-5 DAYS BEOFRE SCHEDULE AND THE SUPER RUSH JOBS GOT DONE ON TIME. THE SYSTEM DOES WORK VERY WELL.
ARTWORK
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SUBMITTING ARTWORK: VECTOR ART IS THE MAIN GRAPHIC FOR SCREEN PRINTERS. PLEASE CONVERT ALL FONTS TO OUTLINES OR CURVES BEFORE SUBMITTING.
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ALSO YOU MAY SUBMIT HIGH RESOLUTION RASTER ARTWORK 300 DPI OR HIGHER APPROX TO SIZE OF IMPRINT, PHOTOSHOP FORMAT, .TIFF, .PNG
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NON VECTOR ART FORMAT: WILL HAVE A SEPARATION CHARGE ADDED TO YOUR INVOICE. $25-60 raster artwork , IF YOU SUBMIT ANYTHING BUY VECOTR ART EXPECT THESE CHARGES FOR SEPARATION FO RASTER ARTWORK TO BE ADDED TO YOUR INVOICE.
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CMYK FILM SEPARATION: THERE IS A FLAT RATE OF 35.00 FOR US TO CALIBRATE COLORS AND ADJUST FOR INKS FOR PRESS READY FILM POSITIVES.
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SPECIFY SIZE OF ART: WE WILL USE OUR JUDGMENT DEPENDING ON SIZES OF GARMENTS. IT IS ALWAYS HELPFUL TO SHORTEN THE PROOFING PROCESS IF YOU GIVE US SIZE OF ART TO USE FOR PROOFING AND LIST ALL COLORS FOR IMPRINT.. YOU CAN ALSO DOWNLOAD OUR SIZE CHART ON RECOMMENDED ART SIZE HERE. IF THE SIZE OF ART THAT WE SUGGEST AND YOU APPROVED , WE WILL NOT BE RESPONSIBLE FOR CUSTOMER DISSATISFACTION OF THE SIZING OF THE ARTWORK.
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ANY ART PREPARATION: DONE IS THE PROPERTY OF STAGE 3 PRINTING, YOU DO NOT OWN THE SEPARATED FILE. THAT SEPARATED ART FILE IS THE PROPERTY OF STAGE 3 PRINTING, ALTHOUGH THE ARTWORK ITSELF, IS STILL YOUR PROPERTY.
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VIRTUAL PROOF PROCESS: WE SUPPLY ONE VIRTUAL PROOF FREE OF CHARGE. WE PROVIDE A FREE COURTESY REVISION. THERE AFTER WE CHARGE 5.00 PER REVISION. WE PROVIDE CLOSE TO MATCHING ON GARMENTS AND MAY NOT BE EXACT PRODUCT. UNLESS YOU SEND IN IMAGES TO USE.
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YOU WILL BE CHARGED 10.00 FOR RESEARCH FEE: COMPLEX LOCATIONS/MULTIPLE DESIGNS/MULTIPLE IMAGES WILL BE CHARGED ADDITIONAL FEES.
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PROOFING IS A VISUALIZATION FOR ART AND POSITION APPROVAL: WE DEAL WITH SO MANY TYPES OF GARMENTS THESE DAYS. THE MOST IMPORTANT INFORMATION IS SIZE , POSITION , AND COLOR OF THREAD OR INK. IT SHOULD NOT BE A REAL CONCERN ON IF ITS NOT THE CORRECT GARMENT? OR COLOR OF GARMENT ESPECIALLY ON RE - RODERS WITH NO ART CHANGES. IF THER EIS A COLOR CHANGE, IT SHOULD BE SPECIFIED ON THE JOB TICKET YOU RECEIVE CONFIRMING YOUR ORDER.
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UNDER 2% SPOILAGE: AND MORE THAN 100 PIECES. IF THE JOB IS UNDER 2 COLORS SCREEN PRINT OR ANY EMBROIDERY JOB, AND YOU NEED EXACT COUNTS. YOU MAY ORDER REPLACEMENT GARMENTS AND WE WILL DECORATE AT NO COST. IF THE COLORS ARE OVER 2 COLORS, AND IS UNDER THE 2% SPOILAGE FACTOR, YOU WILL HAVE TO PAY FOR THEM TO BE DECORATED
BUSINESS HOURS
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BUSINESS HOURS: MONDAY-THURSDAY 6 AM-5 PM CLOSED ON FRIDAY.
HOLIDAY SCHEDULE
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HOLIDAYS: JUST LIKE YOU, WE LIKE TO SPEND THE HOLIDAYS WITH OUR FAMILIES AND FRIENDS. FOR THAT REASON, WE ARE CLOSED FOR THE FOLLOWING HOLIDAYS.
NEW YEAR’S DAY INDEPENDENCE DAY THANKSGIVING DAY
MEMORIAL DAY LABOR DAY CHRISTMAS DAY
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THESE DAYS WILL NOT BE CONSIDERED OPERATIONAL BUSINESS DAYS: AND WILL NOT COUNT TOWARDS TURN AROUND TIME.
INK COLORS AND CHOICES
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COLOR MATCHING: WHILE EVERY EFFORT IS MADE TO REPRODUCE AN IMPRINT JUST AS THE ARTWORK, VARIATIONS IN INK, COMPUTER MONITORS, PRINTERS AND PRINTING PROCESSES MAKE IT IMPOSSIBLE FOR US TO GUARANTEE EXACT COLOR REPRESENTATION AND CONSISTENCY. COLOR MATCHING IS AVAILABLE UPON REQUEST.
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PMS (PANTONE MATCHING SYSTEM): MATCHING IS ONLY A GUIDELINE. DUE TO THE DIFFERENCES BETWEEN PAPER AND TEXTILES OR OTHER SUBSTRATES THIS IS NOT GUARANTEED. IF YOU DESIRE A SPECIFIC COLOR MATCH, PLEASE SPECIFY THE COLOR BY PROVIDING EITHER A PHYSICAL SAMPLE OR PROVIDING US WITH A PANTONE NUMBER.
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PANTONE MATCHING SYSTEM: IS A UNIVERSAL COLOR MATCHING SYSTEM. WE USE COATED COLORS (EXAMPLES: PMS285C, PMS302C) IF YOU NEED A COLOR MATCH PLEASE GIVE US A PMS NUMBER ON YOUR PURCHASE ORDER, OR EMAIL. PMS COLOR MATCHING IS NOT EXACT AND MAY VARY IN SHADE SLIGHTLY. PLEASE NOTE YOU ARE COMPARING PAPER PRINTED PMS COLORS WITH APPAREL INK. WE CANNOT GUARANTEE EXACT PMS MATCHING NOR EXACT COLOR DUPLICATION/MATCHING ON REORDERS. THERE IS NO CHARGE FOR PMS MATCHING.
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MATCHING TO MONITOR OR SAMPLE: WHEN NO PMS COLORS ARE PROVIDED AND BASIC COLOR INFORMATION SUCH AS BLUE? YELLOW? RED? IS LISTED. BOTTOM LINE WE WILL MATCH TO ARTWORK AS CLOSE AS POSSIBLE.
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WATER BASE/DISCHARGE INKS: IS ONE OF THE MOST DIFFICULT INKS TO COLOR MATCH. STANDARD COLORS FOR THESE TYPES OF INKS ARE, WHITE, BLACK, RED, ROYAL, GREEN, YELLOW, PURPLE, BROWN. WE DO NOT KEEP CUSTOM COLORS IN HOUSE. THEY ARE MIXED PER JOB. DISCHARGE INKS ARE DISCARDED AFTER USE DUE TO THE PROCESS. RE ORDER JOBS MAY VARY USING WATER BASE OR DIS-CHARGE PRINTING METHODS.
CMYK PRINTING
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4-5COLOR PROCESS OR CMYK PRINTING: THIS IS PROBABLY THE MOST COMPLEX OF THE PRINTING PROCESSES. INDEED, THIS TYPICALLY WORKS GREAT ON PAPER AND ON-SCREEN, BUT GETTNG THE IMAGE ONTO FABRIC CAN BE ENTIRELY DIFFERENT BEAST. OUR LIMITATIONS WIH THIS PROCESS ARE MOSTLY DUE TO SUBSTRATE THICKNESS, FLEXIBILITY AND COLOR. WE WILL NOT BE HELD RESPONSIBLE FOR OUTCOME OF POOR IMPRINTS. EDUCATE YOUR CUSTOMER AND MAKE SURE THEY ARE AWARE OF THE PROCESS. WE HAVE CURRENTLY SWITCHED OVER DOING CMYK IN WATER BASE INKS. WE FOUND THAT THE COLOR ACCURACY IS A LOT BETTER THAN TRADITIONAL PLASTISOL INKS. WE ALWAYS RECOMMEND A PRE PRODUCTION PROOF IF TIME PERMITS. (SEE COST ON PREPRODUCTION SAMPLE ON 1ST AGE)
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WE WILL NOT BE HELD RESPONSIBLE: FOR OUTCOME OF POOR IMPRINTS. EDUCATE YOUR CUSTOMER AND MAKE SURE THEY ARE AWARE OF THE PROCESS. WE HAVE CURRENTLY SWITCHED OVER DOING CMYK IN WATER BASE INKS.
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WE DO HAVE SAMPLES: ON OUR INSTAGRAM PAGE OF CMYK PRINTING PROCESS AND MANY MORE DECORATION PROCESSES.
DTF(DIRECT TO FILM TRANSFER
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PRINT ANY DESIGN: AND TRANSFER IT ONTO ANY PRODUCT, MATERIAL & COLOR WITH INCREDIBLE DURABILITY.
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SCREEN PRINT TRANSFERS ARE A MORE TRADITIONAL WAY TO PRINT. SCREEN PRINTING IS A GREAT PRINTING PROCESS THAT HAS BEEN AROUND FOREVER.
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DTF IS EXCITING NEW DIGITAL TECHNOLOGY: THAT IS STILL EMERGING. WHILE SCREEN PRINT TRANSFERS CAN BE SPOT COLORS (1, 2, OR 3 COLORS) OR FULL COLOR (CMYK + WHITE), DTF IS EXCLUSIVELY FULL COLOR. DIRECT TO FILM OR DTF IS A PROCESS THAT TRANSFERS PRINTS ONTO FABRIC OR OTHER SUBSTRATES USING A HEAT-PRESS MECHANISM.
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UNLIKE THE DTG METHOD:, WHICH ONLY WORKS ON COTTON FABRICS, THE PRINTER DTF METHOD CAN WORK ON COTTON AND POLY BLENDS. DTF PRINTS ARE MORE DURABLE THAN VINYL OR SCREEN-PRINTED DESIGNS. THE INK IS ACTUALLY BONDED TO THE FABRIC, SO IT WON'T CRACK, PEEL, OR FADE LIKE OTHER METHODS. DTF PRINTS CAN ALSO WITHSTAND MULTIPLE WASHES WITHOUT LOSING THEIR COLOR OR QUALITY.
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JUST LIKE CMYK PRINTING: THE PRINTERS PRODUCING DTF TRANSFERS PRINT WITH CMYK INK ADN PRINTS A WHITE BASE. COLOR REPRODUCTION MAY NOT ALWAYS APPEAR LIKE THE ARTWORK YOU SEND US. IT IS NOT CAPABLE OF PANTONE COLORS , BUT THE DETAIL AND THE RESULTS OF A PERFECT GRAPHIC ART WITH NO HALFTONES AND SMALL DETAIL BRINGS ALLOT OF PROS IN THIS NEW TECHNOLOGY.
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WE WILL NOT BE RESPONSIBLE FOR COLOR VARIATIONS OF DTF TRANSFERS: WE HAVE MADE IT CHEAP ENOUGH TO DO A SAMPLE RUN SHIRT FOR YOU OR YOUR CUSTOMER TO GET A PHYSICAL SAMPLE TO OK ON IF TIME PERMITS. DEFIANTLY IS AN ADVANTAGE TO GIVE THIS NEW TECHNOLOGY A TRY.
DEALING WITHGARMENT TYPES
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SPECIALTY GARMENTS: I.E. POLYESTER, NYLON, LYCRA, MESH, REVERSIBLE JERSEYS , LUGGAGE OR PRODUCTS COATED WITH SPECIAL PROOFING FOR WEATHER. WARNING- POLYESTER FABRICS MAY SUFFER FROM DYE MIGRATION. THIS AFFECTS BOTH INK AND VINYL IMPRINTS. IN SOME CASES THIS IS BEYOND OUR CONTROL. WE WILL NOT BE HELD LIABLE FOR DYE MIGRATION. SPECIAL POLY INKS ARE USED WHENEVER POSSIBLE, BUT COLOR SELECTION IS LIMITED.
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ADDITIONAL COSTS: DUE TO DELAYS OR IMPAIRED PRODUCTION BECAUSE OF IMPROPER PACKING OR QUALITY OF GOODS FURNISHED BY BUYER SHALL BE CHARGED TO BUYER AT PREVAILING SHOP RATES. ANY GOODS SUPPLIED BY BUYER ARE AT HIS RISK BASED ON DIFFERENCES IN WASH FASTNESS AND ABSORPTION QUALITIES OF FIBERS. ANY GARMENTS SUPPLIED BY BUYER SHALL BE IMPRINTED AT BUYER’S RISK.
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PLEASE NOTE: THAT NOT ALL GARMENTS HAVE A SURFACE TEXTURE AND SIZE SUITABLE FOR SCREEN PRINTING. SEND YOUR CUSTOMER SUPPLIED GARMENTS AT YOUR OWN RISK! STAGE 3 PRINTING WILL NOT BE RESPONSIBLE FOR MISPRINTS ON CUSTOMER SUPPLIED GARMENTS. STAGE 3 PRINTING WILL REPLACE ANY MISPRINTED GARMENTS THAT WE DECIDE ARE TRULY “MISPRINTED” THAT WERE FIRST PURCHASED AS BLANKS THROUGH STAGE 3 PRINTING. REPLACEMENT SHIRTS WILL NOT EXACT, AND ONLY CLOSE TO STYLE FROM ONE OF OUR VENDOR STOCK ITEMS.
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PRINTING TOLERANCE: 1/2 INCH MOVEMENT TOLERANCE IS ACCEPTABLE IN ANY DIRECTION PER IMPRINT FOR SCREEN PRINTING. 1/4INCH FOR EMBROIDERY.
GARMENTS AND MANUFACTURING DEFECTS
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OVERRUNS AND UNDER-RUNS: SCREEN PRINTING IS AN ART FORM, AND WE DO OUR VERY BEST TO DELIVER, AT MINIMUM, THE ORDERED QUANTITY FOR EACH AND EVERY SIZE ON YOUR ORDER. HOWEVER, PRINTING MISTAKES HAPPEN, SCREENS CAN BREAKDOWN DURING PRODUCTION OR SHIRTS MAY ARRIVE WITH STAINS OR HOLES FROM THE MANUFACTURER. FOR THAT REASON, WE HAVE AN UNDER/OVER RUN ALLOWANCE. THIS IS SIMPLY AN ACCEPTABLE MARGIN OF ERROR. UNDER-RUNS ARE NOT TO EXCEED THE INDUSTRY STANDARD OF 2%. ALL ORDERS WITHIN THE UNDER/OVER RUN ALLOWANCE OF THE ORDERED QUANTITY WILL BE CONSIDERED ACCEPTABLE FOR DELIVERY. FOR THIS REASON,
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STAGE 3 PRINTING WILL NOT BE RESPONSIBLE: FOR PROFIT LOSS ON UNDER RUNS. IF REQUESTED, IN THE EVENT OF AN UNDER RUN GREATER THAN OUR UNDER/OVER RUN ALLOWANCE, WE WILL REPRINT THE REMAINING QUANTITY OR AN APPROPRIATE CREDIT WILL BE MADE FOR THE UNDER AMOUNT.
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CUSTOMER SUPPLIED GARMENTS: GOODS ON WHICH PRINTING IS TO BE DONE AND FURNISHED BY BUYER SHALL BE PROPERLY PREPARED, (FREE FROM PLASTIC PACKAGING, DIRT OR TORN FABRIC) AND OF PROPER QUALITY FOR PRINTING REQUIREMENTS.
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MANUFACTURE DEFECTS:STAGE 3 PRINTING IS NOT RESPONSIBLE FOR MANUFACTURER DEFECTS SUCH AS GARMENT COLOR INCONSISTENCIES, MISLABELED SIZES, BAD STITCHING, OR OTHER GARMENT DEFECTS. WE DO OUR BEST TO TRY TO INSPECT THE GARMENTS AS THEY ARE PRINTED, BUT WE CANNOT GUARANTEE EACH GARMENT. WE HIGHLY RECOMMEND ORDERING 5% EXTRA OF EACH SIZE TO AVOID THE POSSIBILITY OF MANUFACTURER DEFECTS CAUSING ISSUES WITH YOUR NEEDED QUANTITIES.
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MERCHANDISE LEFT IN HOUSE: UNCLAIMED WITHIN 30 DAYS WILL BE DONATED TO LOCAL CHARITIES.
SPOILAGE
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2024 WE WILL GUARANTEE ORDERS: 100 PIECES OR LESS WILL NOT BE IN THE FACTOR OF THE 2% SPOILAGE. WE WILL ASSURE ALL ORDERS UNDER 100 PIECES TO GO OUT IN FULL.
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IF REPLACEMENTS ARE NEEDED: 100 PIECES OR LESS AND YOUR JOB IS ON A TIGHT DEADLINE. WE WILL SHIP YOUR JOB SHORT AND WE WILL STILL GET REPLACEMENTS IN , GET THEM DECORATED ASAP, AND SHIP ON OUR ACCOUNT OR COURIER ON OUR DIME.
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SANMAR RETURNS: HAS A ZERO PERCENT RE-STOCKING FEE, IF YOUR ORDER OFF OF THE PSST PROGRAM. IF YOU NEED COMPLETE ORDER YOU SHOULD ORDER EXTRAS OF EACH SIZE TO ACCOMINDATE ANY ERRORS.
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BI WEEKLY: WE WILL MAKE A SANMAR RETURN RUN TO RETURN ALL RA RETURNS. BY US IMPLEMENTING THIS TRIP, THERE IS NO OUT OF POCKET COST TO YOU TO ORDER ADDITIONAL GARMENTS. RE STOCK IS FREE AND SHIPPING IS FREE. WOULD HIGHLY ADVISE TO TAKE ADVANTAGE OF THIS IF YOU NEED EXACT COUNTS.
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BY USING OUR SERVICE: IT IS HIGHLY RECOMMENDED FOR YOU TO IMPLEMENT OUR 2% SPOILAGE IN YOUR BUSINESS PLAN OR TO COMMUNICATE WITH YOUR CUSTOMERS TO DO ADDITIONAL PIECES OR TO BE AWARE OF SHORTAGE UNDER 2%. IF YOU DO HAVE SPOILAGE IN YOUR ORDER, YOU WILL BE NOTIFIED WHEN JOB IS COMPLETE.
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UNDER 2% SPOILAGE: AND MORE THAN 100 PIECES. IF THE JOB IS UNDER 2 COLORS SCREEN PRINT OR ANY EMBROIDERY JOB, AND YOU NEED EXACT COUNTS. YOU MAY ORDER REPLACEMENT GARMENTS AND WE WILL DECORATE AT NO COST. IF THE COLORS ARE OVER 2 COLORS, AND IS UNDER THE 2% SPOILAGE FACTOR, YOU WILL HAVE TO PAY FOR THEM TO BE DECORATED
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RETAIL GARMENTS: FROM STORES, WEB, AMAZON, WIL NOT BE REPLACED. GARMENTS MUST COME FROM A WHOLE SALE DISTRIBUTOR.
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STAGE 3 WORK ORDERS: IF YOU HAVE OR USING A WORK ORDER THAT HAS A,B,OR C OPTION FOR SPOILAGE. THAT IS NO LONGER VALID IN 2024. PLEASE DOWNLOAD A NEW WORK ORDER FORM FUR FUTURE USE.
BACK ORDERS
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WHEN YOU SUBMIT A JOB WITH BACK ORDER ITEMS: YOU HAVE 2 OPTIONS: DEPENDING ON THE COLOR AMOUT FOR SCREEN PRINTING UP TO 3 COLORS AND ALL EMBROIDERY JOBS. WE CAN RUN WHAT WE HAVE AND DO THE BACK ORDERS AT A LATER DATE FOR THE SAME PRICING FOR THE TOTAL QUANTITY.
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4 OR MORE COLORS: YOU WILL NEED TO CHOOSE TO PAY THE ADDITIONAL RUN CHARGES PER QUANTITY BREAKDOWN. PRICING. YOU CAN ALSO WAIT UNTIL ALL PIECES COME IN TO GET THE FULL QUANTITY PRICE BREAK.
MISPRINTS OR MISTAKES
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WE GO TO GREAT LENGTHS: TO TRY TO ENSURE THAT EVERY ORDER THAT LEAVES OUR FACILITY IS CORRECT. ALL OF OUR CUSTOMERS ARE VALUED CUSTOMERS, REGARDLESS OF SIZE, AND WE WANT YOU ALL TO KNOW THAT.
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ANY ORDER PRINTED DIFFERENTLY: THAN THE MOCK-UP APPROVED WILL BE GRANTED A REPRINT OF THE DEFECTIVE PRODUCT. ALL CLAIMS MUST BE SUBMITTED WITHIN 72 HOURS OF DATE OF DELIVERY.
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PLEASE EMAIL: PRODUCTION@STAGE3PRINTING.COM TO SUBMIT YOUR CLAIM. IF STAGE 3 PRINTING IS RESPONSIBLE FOR ANY ERRORS IN YOUR ORDER, WE WILL GLADLY ACCEPT RESPONSIBILITY FOR THE ISSUES AND WILL REPRINT THE SHIRTS PRINTED IN ERROR. WE DO NOT OFFER REFUNDS, BUT WILL GLADLY REPRINT ANY PRODUCTION ERRORS THAT EXCEED THE SPOILAGE RATE.
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MISPRINTED ITEMS: SENT BACK TO US FOR OUR OWN EVALUATION AND LEARNING PROCESS. STAGE 3 PRINTING WILL NOT BE RESPONSIBLE FOR ANY SHIRTS SOLD OR GIVEN AWAY PRIOR TO RETURNING THE ORDER AND THOSE WILL NOT BE REPLACED
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STAGE 3 PRINTING: SHALL INCUR NO LIABILITY FOR ANY ERRORS NOT CORRECTED BY THE CUSTOMER WHERE THE CUSTOMER HAS BEEN PROVIDED WITH PROOFS. WHERE THE CUSTOMER SPECIFICALLY WAIVES ANY REQUIREMENT TO EXAMINE PROOFS, THE COMPANY IS INDEMNIFIED BY THE CUSTOMER AGAINST ANY AND ALL ERRORS IN THE FINISHED WORK.
SHIPPING INFORMATION
DEFAULT SHIPPING. STAGE 3 PRINTING STANDARD SHIPPING METHOD IS FEDEX GROUND STANDARD RATE. FEDEX EXPRESS SHIPPING ALSO AVAILABLE AT EXPRESS STANDARD RATE ON REQUESTS FOR EXPEDITED SHIPPING.
ALL ORDERS WILL BE BLIND SHIPPED WITH NO STAGE 3 PRINTING DISTINGUISHING MARKINGS OR LABELS.
ORDERS SLATED FOR SHIPPING WILL BE PROCESSED ONCE PRODUCTION IS COMPLETE. STAGE 3 PRINTING HAS A DAILY PICK-UP SCHEDULE MONDAY-THURSDAY FOR BOTH FEDEX AND UPS AT 3PM MST. ORDERS COMPLETED AFTER 3PM MST WILL BE LABEL WITH THE APPROPRIATE CARRIER AND WILL SHIP OUT THE FOLLOWING BUSINESS DAY.
3RD PARTY SHIPPING VIA FEDEX AND UPS. ORDER. FEDEX ACCOUNT NUMBER AND UPS ACCOUNT CODE AND ASSOCIATED BILLING ZIP CODE MUST BE PROVIDED FOR SHIPMENTS 3RD PARTY SHIPMENTS. WE DO NOT KEEP SHIPPING ACCOUNTS ON FILE.
SHIPPING DESTINATION ADDRESS AND RECIPIENTS WILL BE ENTERED EXACTLY AS PROVIDED BY YOUR PURCHASE ORDER/WORK ORDER. IT IS YOUR RESPONSIBILITY TO VERIFY DELIVER ADDRESS AND COMPANY / POINT OF CONTACT. PLEASE UNDERSTAND THAT THERE IS A LIMITED NUMBER OF CHARACTERS WHEN ENTERING CONTACT AND ADDRESS INFORMATION.
CHANGE OF SHIPPING METHOD. $10 FEE PER SHIPMENT WILL BE ADDED TO INVOICES IF CHANGES ARE MADE AFTER THE COMPLETION EMAIL IS SENT VIA EMAIL. “IE. CARRIER/PICKUP OR ADDRESS”
SHIPPING COSTS WILL VARY DEPENDING ON THE CARRIER, WEIGHTS/DIMENSIONS, DESTINATION, COMMERCIAL VS RESIDENTIAL.
ANY ADDITIONAL SHIPPING FEE ASSOCIATED WITH ADDRESS CORRECTIONS OR REROUTING WILL BE BILLED AND INVOICED AT COST TO YOU.
SHIPPING METHODS. WE HAVE ACCESS TO A VARIETY OF SHIPPING CARRIERS:
FEDEX GROUND AND EXPRESS
UNITED PARCEL SERVICE (UPS) GROUND AND EXPRESS.
LOCAL COURIER 1, 2, 3, AND 4 HOUR LOCAL DELIVERY SERVICE WITHIN THE PHOENIX AREA SAME DAY TURN AROUND. CONTACT THE SHIPPING DEPARTMENT FOR ARIZONA STATE WIDE COURIER SERVICES IF REQUESTED.
LOCAL FREIGHT COMPANY’S AND SERVICES ARE AVAILABLE UPON REQUEST. YOU MUST PROVIDE A BILL OF LADING.
CUSTOMER SUPPLIED LABELS FOR THE ABOVE CARRIERS ARE ACCEPTED. WE WILL PROVED WEIGHTS/DIMENSIONS IF REQUESTED IN PURCHASE ORDER/WORK ORDER
DELIVERY TIMES WILL VARY DEPENDING ON THE CARRIER YOU CHOOSE. PLEASE CHECK WITH THE CARRIER’S WEBSITE TO ENSURE TRAVEL TIME TO MEET YOUR IN HANDS DATE WHEN SELECTING A SHIP BY DATE.
RESTRICTIONS –WE DO NOT CURRENTLY USE OR HAVE A PICKUP AVAILABLE FOR UNITED STATES POSTAL SERVICE (USPS) OR SHIP TO PO BOXES FPO/APS.
INTERNATIONAL SHIPMENTS CAN BE PROCESSED TO THE ABOVE LISTED CARRIERS IF YOU PROVIDE ALL ASSOCIATED CUSTOMS SHIPPING DOCUMENTS AND INTERNATIONAL SHIPPING LABELS. WE WILL PROVIDE YOU WITH THE WEIGHTS/DIMENSIONS AND INVENTORY PER SHIPPING BOX. PLEASE CONTACT THE SHIPPING DEPARTMENT FOR MORE INFORMATION.
MISSING/LOST OR LATE GOODS SHIPMENT. WE WILL NOT BE HELD LIABLE FOR ITEMS LOST/DAMAGE/LATE DELIVERY DURING SHIPPING ONCE IT LEAVES OUR PREMISES VIA THE SELECTED CARRIER SERVICE. WE HAVE NO CONTROL OVER SHIPPING CARRIERS ONCE THE SHIPMENT HAS LEFT OUR FACILITY AND FALL UNDER THE CARRIERS’ TERMS OF SERVICE. INSURANCE ON MERCHANDISE IS AVAILABLE UP ON REQUEST, IF YOU AT ANY TIME WOULD LIKE ADDITIONAL INSURANCE OVER THE DEFAULT OFF $100, PLEASE SPECIFY IT ON PURCHASE ORDER OR PRIOR TO THE COMPLETION EMAIL BEING SENT. WE WILL FILE A CLAIM WITH THE CARRIER ON ALL LOST OR DAMAGED GOODS THAT FALL WITHIN THE CARRIERS TERMS OF SERVICE.
MISC. INFORMATION THAT YOU NEED TO KNOW
ORDER CHANGES: ALL CHANGES MADE TO YOUR ORDER MUST BE IN WRITING. PURCHASE ORDERS OR WORK ORDERS MUST BE UPDATED AND SENT IN WITH “REVISED” ON IT. WE ARE NOT HELD LIABLE FOR VERBAL CHANGES.
SHIPPING: OUR STANDARD SHIPPING METHOD IS FED EX, UNLESS OTHERWISE REQUESTED ON PURCHASE ORDER.
WE WILL NOT BE HELD LIABLE FOR ITEMS LOST/DAMAGE/LATE DELIVERY DURING SHIPPING ONCE IT LEAVES OUR PREMISES WE HAVE NO CONTROL
WITH SHIPPING CARRIERS. INSURANCE ON MERCHANDISE IS AVAILABLE UP ON REQUEST , IF YOU AT ANYTIME WOULD LIKE ADDITIONAL INSURANCE,
PLEASE SPECIFY IT ON PURCHASE ORDER. IF THERE IS NONE, SHIPPING WILL BE SHIPPED DEFAULT TO NO INSURANCE.
INCOMING FREE SHIPPING:
SANMAR
S&S ACTIVEWEAR
DAILY PICK UP AT MCCREARYS- MUST PUT SPECIAL INSTRUCTIONS TO (STAGE 3 PRINTING WILL PICK UP)
PRICING: STAGE 3 PRINTING RESERVES THE RIGHT TO CHANGE PRICING WITHOUT NOTICE.
INVOICING: ALL INVOICING WILL BE BILLED ACCORDING TO MOST CURRENT PRICE LIST. WE ARE NOT RESPONSIBLE FOR ERRORS IN PRICING ON YOUR PURCHASE ORDERS, OR JOB TICKETS. ALL ACCOUNTS PAST DUE ARE SUBJECT TO UP TO 5% LATE FEES AND ACCOUNT WILL BE PLACED ON HOLD, UNTIL PAST DUE INVOICES ARE UP TO DATE.
SPECIAL PRICING: All CUSTOMERS MUST HAVE ANY SPECIAL PRICING IN WRITING AND RE-NEWED OR RE NEGOTIATED AFTER 1 YEAR FROM ORIGINAL QUOTE. STAGE 3 PRINTING CAN CANCEL SPECIAL PRICING AT ANY TIME IF CHANGES ARE MADE OR IS NOT IN THE BEST INTEREST OF STAGE 3 PRINTING.
PURGING OLD JOBS AND FOLDERS: IF A JOB HAS NOT HAD AN ORDER OF 2 YEARS FROM THE ORIGINAL DATE. FOLDERS AND ARTWORK WILL BE THROWN OUT. DIGITAL FILES WE WILL STILL HAVE ON HAND UP TO 5 YEARS.
DTF: THERE IS A MINIMUM CHARGE OF 25$ PER IMAGE
SEPARATE SIZE SCREENS: WE WILL BE GIVING ORDERS THAT REQUIRE SEPARATE SCREENS FOR DIFFERENT SIZE ARTWORK AT NO EXTRA CHARGE FOR LOGOS UP TO TWO COLORS!
RESERVATION: A 50$ RESERVATION GUARANTEES YOUR JOB WILL BE DONE BY DESIRED DATE. A RESERVED JOB IS OUR TOP PRIORITY. A RESERVATION IS RECOMMENDED IF THERE IS AN EVENT OR FIRM IN HANDS DATE. JOBS THAT ARE NOT RESERVED ARE SCHEDULED AS FLEX. IF YOUR JOB IS 2+ WEEKS OUT A RESERVATION IS NOT REQUIRED BUT YOUR JOB WILL BE MARKED AS FLEX WHICH ALWAYS LEAVES THE POSSIBILITY OF YOUR JOB NOT MEETING THE IN HANDS DATE.